Privacy Policy
Your privacy is our priority. At OptimalMarkets, we are committed to transparency, compliance, and safeguarding your data.
🕒 Last Updated: January 2024
Table of Contents
1Data Collection
At Synergy Holdings, a United Kingdom-registered financial technology firm regulated by the Financial Conduct Authority (FCA), we take your privacy seriously. We collect a comprehensive range of data to operate our Forex and stocks trading platform, ensuring a secure, personalized, and compliant service.
Directly Provided Information
- ✓ Personal details such as your full name, email address, phone number, and residential address
- ✓ Financial and billing information, including credit/debit card details and bank account numbers
- ✓ Identity verification documents (passport or driving license) as required by UK regulatory standards
- ✓ Trading preferences and settings updated via your account profile
- ✓ Correspondence with our customer support team, including inquiries and feedback
Automatically Collected Information
- 🔍 Technical data such as IP addresses, browser type, operating system, and device identifiers
- 📊 Usage analytics including login times, session duration, page navigation, and trading activity
- 🌍 Geolocation data based on your IP address, provided in aggregated and anonymized form
- 🍪 Cookies and similar tracking technologies to enhance user experience
2How We Use Your Information
We use your data to deliver a secure, efficient, and tailored trading experience. Our primary purposes include:
Platform Operations
Managing your account, processing deposits and withdrawals, executing trades, and providing customer support.
Service Enhancement
Conducting in-depth analytics, market research, and product development to continuously improve our trading tools and features.
Security & Compliance
Ensuring the security of your transactions, detecting and preventing fraud, and complying with FCA and GDPR requirements.
Communication
Sending you important account updates, market insights, and promotional materials based on your preferences.
3Data Sharing & Third Parties
Synergy Holdings does not sell your personal information. However, we do share data with carefully selected third parties under strict contractual terms to ensure your information remains secure.
Authorized Third Parties
- 🏦 Payment processors and financial institutions for handling transactions and verification
- 🏛️ Regulatory bodies and government agencies as required by law, including the FCA and HM Revenue & Customs
- 🔧 Technology and analytics providers that help us enhance platform performance and security
- 📈 Research partners who assist in market analysis, with data anonymized and aggregated
4Data Security & Retention
Advanced Encryption
256-bit SSL encryption and end-to-end security protocols protect your data in transit and at rest.
Secure Storage
Data stored on secure servers within the United Kingdom with regular backup and disaster recovery procedures.
Regular Audits
Third-party security audits and penetration testing to ensure the highest security standards.
5Your Rights & Choices
In compliance with the GDPR and the UK Data Protection Act 2018, you have comprehensive rights over your personal data:
Right to Access
Request and obtain a copy of all personal data we hold about you.
Right to Rectification
Request corrections or updates to your data if it is inaccurate or incomplete.
Right to Erasure
Request deletion of your personal data, subject to legal obligations.
Right to Object
Object to or restrict the processing of your information under certain circumstances.
6Policy Updates
Synergy Holdings continuously reviews and updates this Privacy Policy to reflect changes in our practices and regulatory requirements. Any amendments will be posted on our website with an updated "Last Updated" date. We encourage you to review our policy periodically.
How We Notify You
- 📧 Email notifications for significant changes
- 🔔 In-app notifications when you log into your account
- 📱 Push notifications through our mobile app
- 🌐 Prominent notices on our website
Contact Our Data Protection Team
If you have any questions or concerns about this Privacy Policy or our data practices, please don't hesitate to contact us:
privacy@synergy holdings.com
Phone
+44 20 7946 0958
Address
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom