Privacy Policy
How we collect, use, and protect your personal information.
Synergy Holdings ("we", "our", or "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information.
1. Information We Collect
Account information
When you register, we collect your name, email address, phone number, date of birth, and government-issued identity documents for KYC/AML compliance.
Financial information
We collect payment method details, transaction history, and investment preferences to provide our services and comply with financial regulations.
Technical data
We automatically collect IP address, browser type, device identifiers, operating system, and usage analytics when you interact with our website and platform.
2. How We Use Your Information
- To provide, maintain, and improve our trading platform and services
- To verify your identity and comply with KYC/AML legal obligations
- To process transactions and send transaction confirmations
- To send account alerts, security notifications, and service updates
- To personalize your experience and analyze platform usage
- To prevent fraud, money laundering, and unauthorized account access
- To comply with applicable laws, regulations, and court orders
3. Data Sharing & Disclosure
We do not sell your personal data. We may share information with:
- Regulated payment processors to facilitate deposits and withdrawals
- Identity verification providers for KYC/AML compliance
- Regulatory authorities where required by law or court order
- Group companies for internal administrative purposes
4. Data Retention
We retain personal data for as long as your account is active and for up to 7 years following account closure, as required by financial regulations. You may request deletion of marketing-related data at any time.
5. Cookies
We use cookies and similar technologies to operate the platform, remember your preferences, and analyze traffic. You can manage cookie preferences through your browser settings or our Cookie Policy.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at our contact page.
7. Security
We implement industry-standard security measures including 256-bit TLS encryption, two-factor authentication, and regular security audits. However, no internet transmission is 100% secure.
8. Changes to This Policy
We may update this policy periodically. Material changes will be communicated via email or a prominent notice on our platform at least 30 days before they take effect.
9. Contact Us
For privacy-related enquiries, please contact us or write to our Data Protection Officer at the registered business address.